Lydia Keya’s work routine has undergone a drastic change since the government encouraged employers to allow their staff to work from home as part of measures to limit the spread of the coronavirus.
She often sleeps up to 11am, does not have to keep a tight schedule as she does not have a bus to catch, and can forego make-up.
When she sits in the corner of her bedroom at 2pm, she looks so unperturbed as she talks on the phone and types on her computer that one would think this is something she has been doing all her life.
Lydia is a Customer Experience Executive at Safaricom. She is usually based at Jambo Call Centre on Mombasa Road but is now among employees who have been enabled to work from home.
Here, she talks about her experience.
muendoandrew89@gmail.com
I want 100
Can I get refund after buying, excess of 1000 .
Hi, I am having trouble seeing the network bar on my sim.
I bought 100 shillings airtime through mpesa and I didn't get
A my listed on the CRB cuz aim requesting loan n doesn't work
My calls to other numbers are not going through but people can call me, and my Mpesa isn't working; I can't withdraw or send money nor check my balance... what is the problem?
I need to speak with an agent/customer care today immindindly
ashrafdesuqi@gmail.com
I would love to join your customer care team please consider me
What you indicate as transaction cost is different from actual costs. I've lost over 5k in this fraudulent trick. I want my money back.
i have been saving in mshwari but my loan limit is 0.0 why is it the case.
I wish to fill change of ownership form but am stuck, I can't understand it well
your automated customer care sucks!!!!!! Its so frustrating what i want is not in the options but you dont have them and zuri isnt helping
I have sent home fibre subscription to a wrong account. Please help
Good services, although I have a problem with a phone itook two months now, it isn't charging, please help me what ishould do it
I really admire your customer care people, how they serve your customers is really good and kind. So this gives me an urge to become one. Please email me customer care qualifications.
Am in need of a job as a customer care for safaricom,,what qualifications am I supposed to meet so that I can have that work Regards Joseph Email: jmurithi688@gmail.com
Hi, My wife is in Kenya and i would like to give her permission to use my telephone line. I am currently out of the country.
I want someone to talk to directly
Thank's for bieng there for us,we like your.
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