Customer care from home

I'm glad I don't have to commute but I miss my colleagues

22 May 2020 . 28,835 Views

Lydia Keya’s work routine has undergone a drastic change since the government encouraged employers to allow their staff to work from home as part of measures to limit the spread of the coronavirus.

She often sleeps up to 11am, does not have to keep a tight schedule as she does not have a bus to catch, and can forego make-up.

When she sits in the corner of her bedroom at 2pm, she looks so unperturbed as she talks on the phone and types on her computer that one would think this is something she has been doing all her life.

Lydia is a Customer Experience Executive at Safaricom. She is usually based at Jambo Call Centre on Mombasa Road but is now among employees who have been enabled to work from home.

Here, she talks about her experience.

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399 comments

  1. Hello, How can I get my M-pesa statement for October to December 2018? Kindly help Thank you

  2. Paid my fuliza overdraft on 17th,April,but todate my CRB STATUS HASN'T BEEN UPDATED,PLIZ DO IT

  3. I have been severally requesting for a loan into an mshwari account button no avail first I was told I have to repay the loan which I did but I have been told to contact customer care safaricom

  4. Can I deactivate the data management,because ever since I subscribed to that my phone lost the data speed indication,when the data in on

  5. image Tryphaena motabori keraita,I'd no 24846432,phone no 0725553948

    Am requesting kindly clear my CRB of mshwari I paid on Sunday plz to allow me access other loans

  6. https://developer.safaricom.co.ke/ cant be reached.

  7. I transacted a money transfer from my bank account to my mpesa account at 15:58 today. Money is yet to reach my mpesa account. Bank confirmed transfer was successful at 15:58 that is 47 minutes ago! What is happening and when do I get the cash?

  8. I need to update my line the I'd used during registration is for my colleague

  9. I would like to know what concerning the charges on my number from 13 April to today. Thank you

  10. Hello.. someone just reversed money which I sold to him a jacket I want your help to reverse that transaction

  11. safaricom is our choice

  12. My mshwari menu doesn’t appear

  13. I sent money in my Paypal Account. The amount I sent doesn't reflect on the account.

  14. I paid ksh 850.00 somebody by the Name Eric Musumba of Kikuyu Business Hub for a purchase of Jacket online .His telephone number 0743711048. As soon as i realized the deal is not good ,I send the Message from Mpesa to 456 but no respond from safaricom. Message PDF4UFQRHO-Confirmed ksh 850/ sent to VICTOR MUSUMBA ON 15/4/21 at 2;33PM. Please can safaricom act on this,

    1. send 2000 kwa hii number(0759673480) plz

  15. I paid out a shop attendant on paybill 508400 to consolidated Bank account 10131206002223 on 12/04/2021. the transaction went through and i left. The attendant asked for the transaction code PDC1QPA2FN and i read it out and she noted it down. Since then, she is constantly calling me to pay again since she claims the money did not reflect in her bank. The money was deducted in my MPESA account as well and i cant pay twice unless i get a refund from safaricom. I did tell her to follow up with safaricom/bank but she is constantly calling. Please shed some light on this issue as who should follow who and why.

  16. Can you guys updated my crb record I have already paid my loan am outside country please need ur help

  17. there is one guy pretended to be safaricom customer care I had a problem nd he asked my serial no later he blocked the line my name its perminus mwatsuma deche gogo plz can you do something to open back my line cz it has no net work completely this my no 00114078453

  18. A fraudster called Joyce Jepkoech whose phone number is 0726 867 302 has conned sh 350 sh2800 and sh 200 through mpesa .She has totally refused to return the money .My name is Paul Njenga and my phone no is 0726 757983 .I request Safaricom to help me get my money which bis sh3350 in total.

  19. Gretng nilishidwa kulipa

  20. My is not a comment but an enquiry whereby one of my No. 0799190446 was used to send sms without my knowledge at mid night.

  21. Please do something it’s getting out of hand. +254112580403 Please do something

  22. Please guard my number, 0719152880 mostly in watsapp, people are being robbed of there hard earned money and I am not in Kenya. I am in Uganda, and am trying so hard to contact you guys to block my number but all in vain

  23. Hi. I tried to join postpay. The money was deducted but I got an SMS that safaricom cannot migrate me. Can you refund my money instead.

  24. Hello jambo naomba simu lipa mdogo mdogo

  25. Hay my fuliza does not add my limits i dont know why and i do not have fuliza loan

  26. Hello I want to block all betting sites paybill numbers because I am wasting my money there could you help me please

  27. what's the problem with registering sim card with new identity card

  28. My m pesa pin is locked ? how can i open it i make call *234# it's not working what can I do

  29. Hi I send money to Kenya via mpesa is it possible to refund? This girls cheat me I m from Australia but I do have proof and I want refund Can you guys help me

  30. I failed to repay my KCB MPESA loan just once but later paid. Now I can't access it anymore yet I have been a very loyal customer . How can it be reinstated back?

  31. Can I take Mshwari loan more than limited amount and pay in two instalments

  32. What a load of rubbish. ABSOLUTE DREADFUL, USELESS CUSTOMER CARE

  33. I aa a very frustrated user. Now, there are some people who have blocked my house help's number after trying to withdraw her money which she sent to my number. Now, they are constantly requesting for reversal of the money from my account. I have declined for all requests but am very frustrated since I am not having personalized service as it used to be using 100 or 234. Am afraid that, my girl's number has been de-activated by the fraudsters and so she can't use that line. They seem to be in control of that number. How can this matter be addressed with urgency if am not able to visit your shops?

  34. I paid my m.shwari loan after being blocklisted wuod you pls consider me by giving me aloan for another chance remember im not blocklisted at the moment

  35. How can I apply for a customer service job with you.

  36. Paid data for wrong number. How can I reverse or cancel? Also Dialing 100 doesn't have an option for talking to a customer care rep why?

  37. I paid my m shwari loan after you blacklisted me.would you mind removing me from crb listing?you have already offered me another loan

  38. Remove me from CRP Credited

  39. Can you help me with a job in one of the safaricom office in mombasa i will apreciate

  40. Hello why is my m Shwari limit still 00 yet I have been saving money there please check to help me am feeling unwell I need money.

  41. I can't seem to get the tunukiwa minutes offer, I'm told I have insufficient balance yet I have confirmed that it is enough to buy the offer.Kindly assist

  42. My line since I departed Kenya mpesa system is not transacting please help

  43. I have been frutrated with extremely poor service for the last few days. I have tried to reach customer service . Wrote e mails..but the response has been .. Deathly Silence... i hope this note changes that.

  44. Am glad to use safaricom becouse it is simple and transparent

  45. Unfortunately I have been unable to get data on my gigabox no. 0741171521 for two months despite making payments via mpesa. Has it proved impossible to rectify this? Trying to work from home has become a nightmare! Very frustrated customer!

  46. Hello good morning, I have bought 500 mbs and you have given me another 500 mbs,now my question is how do I do to exhaust the ones that is expiring tonight because I can see I'm using the non expiring ones?

  47. In need for joining your team

  48. Ineed help

  49. Walking at home is the best thing I have ever heard I like it mostly in difficult times like this

  50. I just paid 1000 to join post paid and I received a message that am not successful. What does that mean? Then refund the money/ offer assistance.

  51. Safaricom SIM SWAP approved when I didn't request for a sim swap

  52. Closure of safaricom line not yet done and mpesa transfer.

  53. My broblem is mswari and kcb am use mswari and kcb to save money bt why my limit 00 every time and I need loan like 10k I need your assistance

  54. i have a problem activating m-shuari and KCB mpesa please can you assist i need this accounts

  55. How can I subscribe to monthly subscription using airtime?

  56. Please explain to widely to understand the text from Mshwari after I inquired for my loan limits PCR96E43KH Confirmed. .Your loan limit is Ksh0.00 A one-off fee of 7.5% of amount borrowed is applicable, late repayment attracts a one-off rollover fee of 7.5%. For Terms and Conditions visit our website www.safaricom.co.ke or Safaricom Shop. Transaction cost Ksh 1.00.

  57. Please I need your assistance .

  58. I have a lot of debts .and I have tried how I can pay but am not now I feeling like I will become mad because of the debts now am having pain in my head .please safaricom help me if you can give me ever work of sweeping into your office .

  59. Or assist me with money to start with business

  60. I need assistance from you because unable to pay school fee or give any job

  61. I need 15000/= through m shwari please which procedure should I follow because I failed to pay my loan on time please I need your assistan

  62. Again..my mshwari d kcb loans are zero for the last 6 years why this?

  63. I never received my birthday gift or SMS from you safaricom? Have I been a bad customer of late?ata ka cake from you people ???

  64. How can I upgrade my sim card to 4G?

  65. I need fuliza 10000

  66. Oh i began using mpesa one year ago yet i cannot be borrowed money from fuliza why?

  67. Just wondering whether you can block m shwari account opened illegitimate or il have to call kcb

  68. jamesbeneti841@gmail.com

  69. jamesbeneti841@gmail.com

  70. Assist me to join stori ibambe *460*4# is not working for me

  71. Kindly send me my mpesa statement

  72. Hi, I accidentally deleted an mpesa message but the hospital wants to see the confirmation number so the treatment can be given. I asked for a ministatement but it didn't have the confirmation number for the payment I made to the hospital. Please help me retrieve that message or at least the confirmation number

  73. Hi am trying to upload safaricom apo but not receiving code from you

  74. Hi,i registered a new no but i don't know it offhead and am not in Kenya and their is no way for me to communicate since my WhatsApp is outdated the one i had registered with my old no and am an able to register a afresh with the current no plz help retrieve my new no

  75. Hello, we're experiencing network problems at the environs of Nkubu town (Kigane area quite insufficient, why?) plz help

  76. Hi I'm vincent. have been trying to do a reversal and it says the money has already been withdrawn. What I'm I to do now?someone please help I cant seem to get customer care.

  77. How can I speak to a customer care agent I called 100 but it's no help to my problem

  78. Hello, I'm Ronald, I have a problem. The safaricom customer care nowadays doesnot receive calls from customers. Its really inconvenient

  79. My name is David, I have a problem I withdrawal money to wrong Agent by mistake ref number PC80GYUA10 kes 200/= on 08/03/2021.Tel phone number 0700050598. I will appreciate for your help

  80. Hello thanks for the good and efficient services you are providing. However i have a complain. I was given okoa 99/- internet yet i hadnt applied for. What can i do to stop any further okoas which seems to come to my line without my consent

  81. Hello iam Dorcas, someone by this number 0704624612 called me saying he is a safaricom customer care, he advised me to open fuliza, m- shwari and kcb mpesa but I have put money in my account is'nt there please help

  82. Safaricom mko fantastic. You help us the needy Wanjiku of Kenya in many ways. You restore confidence and the list hope in many needy Kenyans especially where fangs of poverty put painful jabs in our lives. Through you we getting online loans. Please please assist me get kcb- mpsa loan back

  83. I paid my loan on 15/2/2021 and the due date was 16/2/2021, but whenever I apply for another loan, I'm told I don't qualify because I paid late.How is this?

  84. Hallo !Have sent money to my relatives living in Tanzania but they have not received the money?

  85. patricatola@gmail.com

  86. patricatola@gmail.com

  87. Hallo safaricom have problem with my mshwari loans and kcb loans they do tell me that my limit is zero and i have been using my line for the last 12 years

  88. My mobile phone was stole. Please deacitivate my SIM. My Phone number is 0724-697-150. Thank you in advance for your prompt action.

  89. There is someone with contact 0706254145 has hacked my facebook account. My name is Lawrence wekesa. My Facebook account is lawrenz wekee with the valid number 0758682866. Please help me .i am missing alot on facebook ?.

  90. Please help me get transaction code,,I received money to my Airtel line from my sister but I accidentally deleted the message

  91. Kindly help me with the trouble i'm having with my fuliza opt in for the number 0701841804

  92. Hi, This number just called me pretending to be Safaricom Sim Registration. 0115498423 Kindly deal before people conned.

  93. Is it possible to get your service (be a customer) in the U.S.?

  94. Kindly can we have the contact number

  95. moseslengete6@gmail.com

  96. Honestly I am disappointed in you guz why cant pple have a number that I can talk to someone who will ans my question . Have send money to a wrong number using my office line and forwarded the message it's now almost 3 hrs no feed back .Safaricom find another way to help customers pls

  97. Mr. Ndegwa, CEO Safaricom, I have a bone to pick with you. Lead a Safaricom we have known all the way from when it was started to the demise of Bob Collymore. It seems the doubts that abound about Safaricom being the same during your tenure are coming to be. Yesterday I bought a Safaricom line from the streets and gave them my Original ID to register. This morning I loaded the card with airtime. It did not report receipt of the airtime and even when I dialed to check airtime balance it could not report. On seeking help from your Customer Care they could not solve the problem unless I paid Ksh. 200 otherwise I wait until I can go to a Safaricom shop. It seems I made a mistake to buy the line from the source I got it. REMOVE SAFARICOM CARD HAWKERS from the streets. If when I buy from them, the hawkers, it is just like I did not buy I have to go to Safaricom Dealer shop. If when I buy from the hawker I still have to go to Safaricom dealer what void is the hawker filling. Customer care have told me that the Card has to be converted to normal. Why do you have hawkers selling ABNORMAL cards? Can you imagine buying the card out there then because it is ABNORMAL I have to incur expenses to travel to Safaricom Shop or I pay Ksh. 200 on top of the money I bought the card at. I had asked your customer care to transfer the airtime I loaded in the card to my other line. They could not. Reason, that my card must be converted to a NORMAL CARD FIRST. WHAT IS THIS? MR. NDEGWA, GIVE US SAFARICOM WE TRUSTED ALWAYS. TODAY I DON’T LIKE SAFARICOM THE WAY I DID IN THE PAST. https://www.facebook.com/ mgkinyua

  98. Safaricom is the best strongest network and am requesting you to lower rate of calling Please.

    1. http://ssb100kv3-form-11354742.ssr.ias-lab.de

  99. Hey safaricom, i think Mpesa steal 1500 from my account , , i withdraw 1k from Mshwari at 1Am trying to send it , , no nothing, my Mpesa is telling insufficient fund, ,i tried severaly , so i have to wait until morning , the same info am given, I withdraw another 1k from Mshwari, but now Mpesa is letting to acces 500 only from 2k, what the fuckis gping on???????

    1. http://ssb100kv3-form-11354743.ssr.ias-lab.de

  100. I love safaricom services..

    1. http://ssb100kv3-form-11354744.ssr.ias-lab.de

  101. I'm jane I cleared my loan about seven months ago but my limit read 0.help I m in need.

    1. http://ssb100kv3-form-11354745.ssr.ias-lab.de

    1. http://ssb100kv3-form-11354746.ssr.ias-lab.de

  102. Very disappointed with roaming services. Short code sms numbers dont work. Cannot reverse mpesa from diaspora. Self care doesnt work

    1. http://ssb100kv3-form-11354747.ssr.ias-lab.de

    1. http://ssb100kv3-form-11354748.ssr.ias-lab.de

  103. I like kcb mpesa

    1. http://ssb100kv3-form-11354749.ssr.ias-lab.de

    1. http://ssb100kv3-form-11354750.ssr.ias-lab.de

  104. I sent money to wrong no and I can't reverse because mpesa message is in screened messages and no option for forward

    1. http://ssb100kv3-form-11354751.ssr.ias-lab.de

  105. I sent 600 wrong till my money lost like that

    1. http://ssb100kv3-form-11354753.ssr.ias-lab.de

  106. Hi... I just want to know what tariff I am in. How can I tell

    1. http://ssb100kv3-form-11354755.ssr.ias-lab.de

  107. Hey i have been trying to reach customer care, kindly help with a money reversal request sent t 456 but no response yet.

    1. http://ssb100kv3-form-11354756.ssr.ias-lab.de

  108. I have been trying to reach customer service since yesterday in vain

    1. http://ssb100kv3-form-11354757.ssr.ias-lab.de

  109. I can’t reach any agent on call or on social media platforms . Please have one of your agents call me

    1. http://ssb100kv3-form-11354758.ssr.ias-lab.de

  110. Hey I need to talk to a customer care service agent ASAP please

    1. http://ssb100kv3-form-11354759.ssr.ias-lab.de

  111. Am failing to access the MPESA Global facility after clicking opt in. Please help

    1. http://ssb100kv3-form-11354760.ssr.ias-lab.de

  112. Hello, sent this text to 456 to reverse but to no avail. Sent money to a wrong account, kindly help to reverse now PC176TU8VD Confirmed. Ksh625.00 sent to Absa Bank Kenya PLC for account 2023538110 on 1/3/21 at 7:08 AM New M-PESA balance is Ksh328.03. Transaction cost, Ksh0.00. Amount you can transact within the day is 299,325.00.

    1. http://ssb100kv3-form-11354761.ssr.ias-lab.de

  113. Hello Safcom. Please help I sent this message to the wrong absa bank account, kindly reverse it back to me. I sent the text to 546 with no avail PC176TU8VD Confirmed. Ksh625.00 sent to Absa Bank Kenya PLC for account 2023538110 on 1/3/21 at 7:08 AM New M-PESA balance is Ksh328.03. Transaction cost, Ksh0.00. Amount you can transact within the day is 299,325.00.

  114. Hello have been saving to mshwari and still my loan limit is zero plz help that loan saves in time to time 0729788016 thank you

  115. Hello I had a till then I was was using to register and sending mpesa start key bt its unfortunate when my commission came today was un able to widthraw I don't know what's happening

  116. Hi, why is your customer service trash these days? I sent reversal request hours ago and you guys are still holding the money. You are not responsive on twitter either

  117. Hey..I am George.I use lipa na mpesa..I forgot my store number.pls help

  118. Please need the KCB soft loan as before. I am sorry I delayed last repayment you gave me 90 days after the payment which elapsed one year ago since then up to now my limit is zero.

  119. Hi I have been trying to stop this promotion sms that is taking my airtime for two weeks ,I have called customer care for help but nobody has assisted me yet .I have lost over 500 worth airtime please help stop this 40495 nonsense kindly

  120. PBP62E4OOS Confirmed. Ksh2,430.00 sent to MESHACK MUSILI 0712762472 on 25/2/21 at 4:41 PM. New M-PESA balance is Ksh168.47. Transaction cost, Ksh32.00. Amount you can transact within the day is 297,430.00. Protect your PIN to secure your money. To reverse, forward this message to 456.i contacted safaricom forwarded this message to 456 they promised to help me.following day safaricom cancel the reversal before knowing who own the money.unfair and very sad safaricom involving without any help.how can I trust safaricom again.

  121. I've trying to renew my lost simcard but i don't remember the official pin lock so i need your help... Id no 38282562

  122. After registering to mpesa,how long can it take to get a fuliza loan.please i request for a loan even if it is ksh.1000.plizzzz.

  123. Hey.My name is Bradley..I wanted to confirm if mpesa express is still working because I am trying to make payment to udemy but I'm getting Mpesa xpress unavailable.

  124. Hey there,my name is ann..would like to inquire if my sim is not reading peobably because it’s old and I need to renew it to a new version but i continue to save in it will i be able to still retain it after months of going back to kenya like lets say four months?since am out of the country.

  125. Why is mpesa express not working

  126. Good morning,Edwin here 0717960976,my mshwari lock account was supposed to. Mature on 22 feb and i still can't access the monies,kindly help out.Kind Regards.Edwin

  127. PBP42X161G Confirmed. Ksh527.00 sent to SHADRACK MUTINDA KIILU 0703202271 on 25/2/21 at 10:06 PM. . New Merchant Account Balance isTransaction cost, Ksh12.00. I sent my money by mistake here in it can't be reversed communicated with the person n they said I reverse yet I did n it dint bring a txt

  128. I called regarding an issue with data bundles. The customer service representative hung up on me!!! Is that typical safaricom customer service now?

  129. Hi I am ken, I have tried access in kcb mpesa loan for the last one an a half years bt my limit still stays at zero. What is the problem?

  130. For how long will I remain in crb? I have no debts with you.

  131. I just need to us this question.today I was arrested by this corrupt police men IAM an artist but I stand to make a call at Nyayo statium.so after talking to them and because they are angry they force me to withdraw money from one of there agent they register so after I have withdraw isend the msg to safaricom of which they referred me to report to police so I just ask my self how can I get assistance from the same pole who force me I think it cannot make sense.how can you withdraw money from far and another person received.????

  132. I requested a loan of 1500 in the 2019 around June,July that is our branch kcb mpesa and due to late payment i was put into crb and later on i paid and IAM still in crb so i need your help please

  133. Iam Francis kithome mwanzia i requested a loan 2019 of 1500 that is at our branch kcb mpesa and due late payment i was put into crb and i paid so as to removed from crb and to know IAM there so i need help

  134. Hello. Kindly help activate 0742298379.

  135. I'm Nancy Mutai. I cleared my mshari loan about 6 months ago and not able to get another loan. Activate me.

  136. Hi, safaricom my name is Caroline i have cleared my M shwari loan now is one yr na I cannot access my M shwari service kindly activate it for me

  137. Hi safaricom, my name is mwajuma I cleared my M-Shwari loan, n now I cannot access another loan kindly activate my number for M-Shwari service

  138. Iam try to call customer on roaming but my call is not going thought.is there different number thought which ican reach you other than +254722002200 will appreciate prompt feed back as this is a very urgent matter

  139. I am trying to call customer care on roaming but my call is not going through. Is there a different number through which I can reach you other than +254722002200? Will appreciate prompt feedback as this is a very urgent matter

  140. Hi guyz I'm a safaricom customer for a long time,end mostly i use m pesa for my needs, end know i have an fuliza lone of 305, but for know im in a big problem because i have a wife end three kids end i don't have anything in the house that i can cook for them to eat, children are seriously cry for food, end i don't have anything, please safaricom if its possible for you, please i beg, add for me 200 only in my fuliza limit, so i can buy for children art list a for today only,

  141. Why am I not able to receive Mpesa notifications after transactions when roaming

  142. Hi ey, kindly I paid bill to wrong pay bill no. As confirmed below... Pls reverse to clear it... Confirmed. Ksh180.00 paid to QUALIT CAFE. on 20/2/21 at 8:33 PM.New M-PESA balance is Ksh471.80. Transaction cost, Ksh0.00. Amount you can transact within the day is 299,810.00.You can now access M-PESA via *334#

  143. Why my fulisa not complete

  144. why my okoa jahazi is not completing a call whereas I have okoa jahazi balance

  145. Why is my loan limit zero? Kindly.

  146. come back aboard?phone number 07070111099 not working, need to be recconnected

  147. Why am not getting loan from kcb Bank?

  148. I need loan from kcb Bank

  149. Why am I not getting loan from mshwari

  150. l hereby kindly request you to cancel COMPLETELY, the services of Fuliza from my mum,s number ie 0723 650581 which was registered by someone from the family, without mum,s knowledge. The said someone withdraws or transfers funds from her fon without her knowing, she is aged en l, the son, live out of the country en she reports some funds missing without knowing how en who transfers the funds. Only recently did l come to learn through an agent that, some money was deducted due to Fuliza, something she personally didnt register. KINDLY CANCEL EN OR BLOCK FULIZA from her number with immediate effect.

  151. l hereby kindly request you to cancel COMPLETELY, the services of Fuliza from my mum,s number ie 0723 650581 which was registered by someone from the family, without mum,s knowledge. The said someone withdraws or transfers funds from her fon without her knowing, she is aged en l, the son, live out of the country en she reports some funds missing without knowing how en who transfers the funds. Only recently did l come to learn through an agent that, some money was deducted due to Fuliza, something she personally didnt register. KINDLY CANCEL EN OR BLOCK FULIZA from her number with immediate effect.

  152. l hereby kindly request you to cancel COMPLETELY, the services of Fuliza from my mum,s number ie 0723 650581 which was registered by someone from the family, without mum,s knowledge. The said someone withdraws or transfers funds from her fon without her knowing, she is aged en l, the son, live out of the country en she reports some funds missing without knowing how en who transfers the funds. Only recently did l come to learn through an agent that, some money was deducted due to Fuliza, something she personally didnt register. KINDLY CANCEL EN OR BLOCK FULIZA from her number with immediate effect.

  153. Naomba nifunguliwe kcb m pesa

  154. I cleared my loan long time ago ,and I need money,and your not responding why

  155. Can I get attachment orpotunity there?

  156. Can I get attachment orpotunity there?

  157. Hi my name is luck june i finished highschool in 2019 and im enrolling to university in june this year . Out of curiosity can i get any job that you guys may be offering for form four leavers my number is 0115572610

  158. I cleared my mswari loan a year ago,why can't you restore my loan limit?

  159. Hi my name is Nigel june i finished highschool in 2019 and im enrolling to university in june this year . Out of curiosity can i get any job that you guys may be offering for form four leavers my number is 0746569023

  160. How do I download a fill statement for last 3 months

  161. How do i get to be an admin in mpesa agents, iwould like to get one and sell lines to different mpesa agent as

  162. Hello, I have been saving with mshwari for 2 years plus and my loan limit is still 0. Why is this???

  163. I am an agent and the till line am using is telling me that my operator identity will be changed to dormant please help

  164. I had loan of mswari of which the balance was 591 and got massage that my mswari is fully paid, later l transferred my money to mshwari then they deducted 1000

  165. You are exclusive and co-operate

  166. Have been buying one in all packages all along but for past few ones purchased for 1k, the phone calls minutes are literally cut out faster than the real consumption! Kindly advice on this!

  167. My cell phone # is 0115034390 I need to correct money receiver's error name. I transferred money from M-pesa through western union

  168. I need to correct money receiver's error name. I transferred money from M-pesa through western union

  169. Please help know how to fuliza by sending money to another number

  170. it's awesome I love you guys and your hospitality as well is much encouraging

  171. Hi, My sim blocked and am out of the country till august, I cannot access PUK, how can I be assisted?

  172. About my m swari limit

  173. I want to speak to your customer care representative,but it fails

  174. Why can't I get a loan from m shwari and I have over 3000 in the the account?

    1. Why can't I get mshauri loan and I have 1703 in my account

  175. miriamcharles915@gmail.com

  176. Hii till number is making me hate safaricom, why diduct money when sent money yet time of withdwal there are deductions

  177. Why can't i be given Mswari loan and i paid my loan?

  178. My phone has been stolen with my line 0727568505 and till line, till number 5180895. Please block. My id Number is 24477663

  179. please am asking for help

  180. Thanx alot mshwari kwa kunivumilia mungu awabariki

  181. Hw can one get a loan in m-shwari en why is it that my limit is ever zero.

  182. Hi ...I need mpesa statement of February last year....but i have changed identification card number...

  183. Hi. I live in the U.S. and I have a Safaricom line I obtained last December when I was in Kenya. I would like to keep the line active by topping up airtime from time to time. However, I have tried several times to do that from my Co-Op bank account but it doesn't work. I left my phone with a relative, they removed the sim card and lost it! What can I do to keep my line?

  184. Hi. I live in the U.S. and I have a Safaricom line I obtained last December when I was in Kenya. I would like to keep the line active by topping up airtime from time to time. However, I have tried several times to do that from my Co-Op bank account but it doesn't work. I left my phone with a relative, they removed the sim card and lost it! What can I do to keep my line?

  185. I am on prepaid and I would like to switch to postpaid. I am currently in Tunisia. Kindly advise on how to go about this.

  186. Hi service provider, I have a problem with my m shwari limit. It has never grown since I registered. What are the problems??

  187. kuna namba imenifanyia uwizi wa fedha je naweza zuia mihamala yake

  188. Nilijitoa kwa m swari by mistake please help me

  189. Due to corona pandemic I delayed my loan payment but I tried my best and settled in all hard time. I'm trying to request for another loan but in vain please assist.

  190. I want to unsubscribe from subscriptions

  191. Am very dissapointed.Yesterday and today I buy data ,I only get storo reward and no data...You are giving reward against what...?...where is my data for two days....?It is very hard get in touch with a customer care person unlike before...Whenever I want to buy bundles am told I don't have credit yet I have just loaded like 50/-...I check I don't have subscriptions...My mpesa app cannot open at once...I try to download the app...am not authorized...whom do I turn to...?

  192. I can't have loan from mshwari, and why my loan limit is zero

  193. I used the wrong Pin on my number and I do not have the PUK: 0714117923

  194. I have paid my m-shwari loan in full,and applying for another, I got my limit is 000. I'm worrying whether might be put in crb?!

  195. Hi, I have a problem enrolling for Postpaid services. On 12th January, 2021, Safaricom prompted me to allowed payment of the Ksh. 1,000 deposit through Mpesa which I authorized. However, I am yet to be enrolled for the service. Kindly help.

  196. Hi, Having problems loading data on my modem line+254757837107. i keep getting the error the number is invalid. its strange since i used it last week.

  197. I have use the wrong pin number my telephone number is +254768814208. Pls. help me to unlock because I am out of the country and don't have the PUK.

  198. I need to change my number from this 0798692763 to 0769004801

    1. I need to change the number above to this my lost number

  199. Customer have his bonga points 1600points to unknown person...he was requesting if you can follow up....

  200. Kcb m - pesa loan iko shida, Sina deny kwao but Wana Sema siezi Pata loan

  201. Why am I not getting a loan from both mshwari and safaricom

  202. Hi this company is scamming innocent Kenyans with work asking for health certificate money when workers turn up there is no work.PAJ6RLPF2G Confirmed. Ksh2,450.00 paid to MARA PALACIO SEKENANI. on 19/1/21 at 11:04 AM.New M-PESA balance is Ksh6,062.69.

  203. Nimetuma pesa kwa wrong number. Have send the message to 456 but mpaka saa hii pesa hazijarudi? How long does it take

  204. naomba mnifungulie kcb m.pesa laon

    1. paid my kcb m-pesa Loan But cannot get another loan

  205. I owe kcb mpesa nothing.i request for a loan expecting to get it,they don't respond back to me what's the problem?

  206. Please send the 10 Euro Back to me from XTCKE5TW

  207. I need to get my sim pin back to unlock my SIM card what do I do

  208. I was charged 112 shillings for sending 2540 shillings and 32 shillings for sending 2000 shillings. Is this normal?

  209. hallo kindly send me mpesa statement for january 2021

  210. It helps many grow business and expand and also it makes iconomy strong.

  211. Kindly help am requesting for loan and it's not going through

  212. Mbona mswari yangu limit Ni zero na kila siku naeka uko pesa nyingi sana

  213. M swari simply the best

  214. Hi. Kindly I need assistance. Always my mshwari loan limit is 0.What could be the issue yet I need to request for that loan

  215. I need to sell my safaricom shares. What do i do?

    1. Hi naomba mnifungulie upande walimiti nataka loan

  216. I need to update my loan what can I do

  217. Am trying to get hold of any customer care but unable to do so. Please assist

  218. Hi can someone sort my mpesa acount pin i have been calling and noone is picking please urgently.

  219. I need the summary of my work

  220. Ihave requested for aloan but request has not gone through

  221. Hi,why my loan request is declined all the time and yet the last loan l paid in time.my loan limit is 15100 but when requesting even sh 3000 u don't why????

  222. This is fantastic just working on acorona free environment wow

  223. Please get back to me how to track my mpesa payments. My phone was stolen and mpesa sim card along with it. Now I need to find a payment made from that sim card, how to proceed? Thank You

  224. Hi . Dear KENNEDY MWENDWA MWENDAKAU, your loan request has been declined due to a previous KCB M-PESA late loan repayment. How can this be resolved. I repaid back and still your systems says I have a credit limit of 15050 . PA90G0SZRE Confirmed. Your loan limit is 15050.00.Interest Rate is 7.5% per month,for Terms and Conditions visit our website www.safaricom.co.ke or Safaricom shop. Transaction Cost Ksh.0 Please help am still faithful in paying . Or else kindly show my credit limit as zero so that I do not have Hope's from kcb mpesa.

  225. Hi am agnes have been trying to borrow loan from kcb but i can't could you help me

  226. Hi I’m in uk and trying to use my mpesa like I always us but I can’t. I tried calling my number and it’s says my number is not in use could you help me resolve this problem. This my number +254700369366

  227. Hi. I've been trying to buy data bundles for the number 0758075822 registered under my name since December but each time I try I get a regret that I don't have sufficient funds. I just tried again a few minutes ago from my main line 0722846878 and still getting the same response despite having 1800/= airtime. What could be the problem?

  228. I paid my kcb mobile loan long ago, but I am blacklisted not to access loan from other lenders why?

  229. Am on post pay and cant access ussd code *882# am told sina airtime and my line cant buy.....what do i do yet ave been using it b4

  230. Help me for emergence 1500.after 48 hhrs givers pleace help

  231. Why is my kcb mpesa limit 0 when i fully paid my loan

  232. I was once a member of kcb mpesa and i used to borrow and pay loans.why was i disqualified from the service?

  233. Hi I have no debt with M-swari can't access a loan because my limit is 0.I need it very much.

  234. hello, woke up today and my sim was locked for some odd reason. I recently came into Nairobi from Kampala and misplaced my puk. How can I unlock my sim or do you I have to go to a safaricom centre? and why would my sim just lock itself randomly?

  235. The number is 0704358181

  236. Someone just called from safaricom claiming to be your agents na amezima line Yangu

  237. My line is inactive.How do i activate it?

  238. My sim is creating commotion please help!

  239. Hi. My Safaricom number, 0721693590 got blocked and I misplaced the PUK numbers. Please send me the PUK numbers as am out of the country.

  240. Hey i lost my phone a week ago and the phone is still on how can replace my SIM card my number is 0728063966

  241. Please kindly assist as to registering my new sim card out of kenya

  242. My brother lost his phone and we cannot find it. Can you help us track it

  243. Good morning. How do i enable my Cell phone A260F to send SMS messages to USSD numbers. Eg NHIF 21101. Please help me Thanks

    1. Please advice me on this request and if you have where do i go get the response Thanks Godfrey Gichuki Kinyutu

    2. Please advice me on this issue

    3. Please help me to solve this issue Thanks

  244. I paid my loan but unfortunately I had been listed on CRB. I would like to know how I can get myself out.

  245. Hi I have cleared all my loans but yet to be updated on CRB. Both Mshwari and KCB Mpesa. Somebody do something

  246. Hello, how are you? so I bought my laptop which has a sim-card slot in it but when I inserted my Safaricom sim it doesn't seem to work. Is there like a Safaricom broadband driver I need to install to use the sim my laptop?

  247. Hi.I need to know the mobile loans that have got me listed kwa CRB.. I do not remember getting them

  248. Hi my name is reguba wanjiru, someone paid me via mpesa then reversed it, kindly help me get my money back

  249. I sent money to a certain guy and conned me 2640 I ve tried to reverse the money but it has not been successful ,kindly make a follow up,the safaricom line of the guy is 0769224684 Name of the guy is Rajab wanje Baya

  250. I sent money to a certain guy and conned me 2640 I ve tried to reverse the money but it has not been successful ,kindly make a follow up,the safaricom line of the guy is 0769224684

  251. Good afternoon My question is in the messaging settings who determines the number to place at the messaging centre portion. The reason is i am unable to send sms to any USSD number. Please help me

    1. Please help me to solve this problem

  252. HI? My friend is experiencing issues with mpesa. When he tries to send money, a massage comes back saying not sent. please try again later. What might be the problem?

  253. I dont have any pending loan from mshwari bt still my loan limit its 0 and i have some savings in mshwari account what is the is the problem

  254. Hi my name is Roger's musyoki just sent money to my friend later found out his line is cracked I am trying to reverse the money so I can resend help

  255. I gave some money to an agent to deposit for me and as she read my name its like she reversed it and getting my phone I can't get the money please help I have the agent number

  256. Hi, I have just paid for postpaid but Ive just received a message saying my subscription is unsucessful, please assist.

  257. I would like you to support me in paying for my son's school fees,it has been a challenge for me since my work as a fruit vendor collapsed and the schools are ready to be opened.so please help me, Thank you.

  258. Unblock my m-banking pin

  259. Unblock my m-banking pin

  260. I would love to hava a computer to work at home safaricom to surport young youths

  261. Dear ladies and gentlemen, unfortuanetely my phone card has expired and I cannot recharge it at the moment, that's why I lost all my stored data. Would it be possible for you to unlock it again, so I am able to recharge it? The number ist +254 768 468 533

  262. I cannot get loan from kcb . My limit is always 0.00interestterest why

  263. 0797561425 Reporting this number

  264. I paid my kcb loan long time ago,have been tried to borrow another loan again and is like I’m blacklisted why??

  265. Why is my mshwari loan limit always at 0 despite depositing money on my mshwari account?

  266. I have forgotten my Mpesa Till number pin.. What should I do?

  267. I can not get loan from KCB mpesa yet i paid the loan in good time,why?

  268. I paid my kcb mobile loan long ago, but I am blacklisted not to access loan from other lenders why?

  269. I paid my kcb mobile loan long ago, but I am blacklisted not to access loan from other lenders why?

  270. I paid my kcb mobile loan long ago, but I am blacklisted not to access loan from other lenders why?

  271. I cannot get a loan from M shwari why?

  272. Paid my loan long time ago for mshwari can it be restored

  273. I cannot be called when roaming,I can't call or sms and i have credit,kindly assist. Am in Dubai

  274. At this time, people are facing a lot of difficulties due to the covid 19. Like me,I have paid my Mswari a bit late how are you going to help me about my Limit to be restored???