Customer care from home

I'm glad I don't have to commute but I miss my colleagues

22 May 2020 . 20,815 Views

Lydia Keya’s work routine has undergone a drastic change since the government encouraged employers to allow their staff to work from home as part of measures to limit the spread of the coronavirus.

She often sleeps up to 11am, does not have to keep a tight schedule as she does not have a bus to catch, and can forego make-up.

When she sits in the corner of her bedroom at 2pm, she looks so unperturbed as she talks on the phone and types on her computer that one would think this is something she has been doing all her life.

Lydia is a Customer Experience Executive at Safaricom. She is usually based at Jambo Call Centre on Mombasa Road but is now among employees who have been enabled to work from home.

Here, she talks about her experience.

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88 comments

  1. I need to get my sim pin back to unlock my SIM card what do I do

  2. I was charged 112 shillings for sending 2540 shillings and 32 shillings for sending 2000 shillings. Is this normal?

  3. hallo kindly send me mpesa statement for january 2021

  4. It helps many grow business and expand and also it makes iconomy strong.

  5. Kindly help am requesting for loan and it's not going through

  6. Mbona mswari yangu limit Ni zero na kila siku naeka uko pesa nyingi sana

  7. M swari simply the best

  8. Hi. Kindly I need assistance. Always my mshwari loan limit is 0.What could be the issue yet I need to request for that loan

  9. I need to sell my safaricom shares. What do i do?

    1. Hi naomba mnifungulie upande walimiti nataka loan

  10. I need to update my loan what can I do

  11. Am trying to get hold of any customer care but unable to do so. Please assist

  12. Hi can someone sort my mpesa acount pin i have been calling and noone is picking please urgently.

  13. I need the summary of my work

  14. Ihave requested for aloan but request has not gone through

  15. Hi,why my loan request is declined all the time and yet the last loan l paid in time.my loan limit is 15100 but when requesting even sh 3000 u don't why????

  16. This is fantastic just working on acorona free environment wow

  17. Please get back to me how to track my mpesa payments. My phone was stolen and mpesa sim card along with it. Now I need to find a payment made from that sim card, how to proceed? Thank You

  18. Hi . Dear KENNEDY MWENDWA MWENDAKAU, your loan request has been declined due to a previous KCB M-PESA late loan repayment. How can this be resolved. I repaid back and still your systems says I have a credit limit of 15050 . PA90G0SZRE Confirmed. Your loan limit is 15050.00.Interest Rate is 7.5% per month,for Terms and Conditions visit our website www.safaricom.co.ke or Safaricom shop. Transaction Cost Ksh.0 Please help am still faithful in paying . Or else kindly show my credit limit as zero so that I do not have Hope's from kcb mpesa.

  19. Hi am agnes have been trying to borrow loan from kcb but i can't could you help me

  20. The service is good

  21. Hi I’m in uk and trying to use my mpesa like I always us but I can’t. I tried calling my number and it’s says my number is not in use could you help me resolve this problem. This my number +254700369366

  22. Hi. I've been trying to buy data bundles for the number 0758075822 registered under my name since December but each time I try I get a regret that I don't have sufficient funds. I just tried again a few minutes ago from my main line 0722846878 and still getting the same response despite having 1800/= airtime. What could be the problem?

  23. I paid my kcb mobile loan long ago, but I am blacklisted not to access loan from other lenders why?

  24. Am on post pay and cant access ussd code *882# am told sina airtime and my line cant buy.....what do i do yet ave been using it b4

  25. Help me for emergence 1500.after 48 hhrs givers pleace help

  26. Why is my kcb mpesa limit 0 when i fully paid my loan

  27. I was once a member of kcb mpesa and i used to borrow and pay loans.why was i disqualified from the service?

  28. Hi I have no debt with M-swari can't access a loan because my limit is 0.I need it very much.

  29. hello, woke up today and my sim was locked for some odd reason. I recently came into Nairobi from Kampala and misplaced my puk. How can I unlock my sim or do you I have to go to a safaricom centre? and why would my sim just lock itself randomly?

  30. The number is 0704358181

  31. Someone just called from safaricom claiming to be your agents na amezima line Yangu

  32. My line is inactive.How do i activate it?

  33. My sim is creating commotion please help!

  34. Hi. My Safaricom number, 0721693590 got blocked and I misplaced the PUK numbers. Please send me the PUK numbers as am out of the country.

  35. Hey i lost my phone a week ago and the phone is still on how can replace my SIM card my number is 0728063966

  36. Please kindly assist as to registering my new sim card out of kenya

  37. My brother lost his phone and we cannot find it. Can you help us track it

  38. Good morning. How do i enable my Cell phone A260F to send SMS messages to USSD numbers. Eg NHIF 21101. Please help me Thanks

    1. Please help me to solve this issue Thanks

  39. I paid my loan but unfortunately I had been listed on CRB. I would like to know how I can get myself out.

  40. Hi I have cleared all my loans but yet to be updated on CRB. Both Mshwari and KCB Mpesa. Somebody do something

  41. Hello, how are you? so I bought my laptop which has a sim-card slot in it but when I inserted my Safaricom sim it doesn't seem to work. Is there like a Safaricom broadband driver I need to install to use the sim my laptop?

  42. Hi.I need to know the mobile loans that have got me listed kwa CRB.. I do not remember getting them

  43. Hi my name is reguba wanjiru, someone paid me via mpesa then reversed it, kindly help me get my money back

  44. I sent money to a certain guy and conned me 2640 I ve tried to reverse the money but it has not been successful ,kindly make a follow up,the safaricom line of the guy is 0769224684 Name of the guy is Rajab wanje Baya

  45. I sent money to a certain guy and conned me 2640 I ve tried to reverse the money but it has not been successful ,kindly make a follow up,the safaricom line of the guy is 0769224684

  46. Good afternoon My question is in the messaging settings who determines the number to place at the messaging centre portion. The reason is i am unable to send sms to any USSD number. Please help me

    1. Please help me to solve this problem

  47. HI? My friend is experiencing issues with mpesa. When he tries to send money, a massage comes back saying not sent. please try again later. What might be the problem?

  48. I dont have any pending loan from mshwari bt still my loan limit its 0 and i have some savings in mshwari account what is the is the problem

  49. Hi my name is Roger's musyoki just sent money to my friend later found out his line is cracked I am trying to reverse the money so I can resend help

  50. I gave some money to an agent to deposit for me and as she read my name its like she reversed it and getting my phone I can't get the money please help I have the agent number

  51. Hi, I have just paid for postpaid but Ive just received a message saying my subscription is unsucessful, please assist.

  52. I would like you to support me in paying for my son's school fees,it has been a challenge for me since my work as a fruit vendor collapsed and the schools are ready to be opened.so please help me, Thank you.

  53. Unblock my m-banking pin

  54. Unblock my m-banking pin

  55. I would love to hava a computer to work at home safaricom to surport young youths

  56. Dear ladies and gentlemen, unfortuanetely my phone card has expired and I cannot recharge it at the moment, that's why I lost all my stored data. Would it be possible for you to unlock it again, so I am able to recharge it? The number ist +254 768 468 533

  57. I cannot get loan from kcb . My limit is always 0.00interestterest why

  58. 0797561425 Reporting this number

  59. I paid my kcb loan long time ago,have been tried to borrow another loan again and is like I’m blacklisted why??

  60. Why is my mshwari loan limit always at 0 despite depositing money on my mshwari account?

    1. Why is my mswari limit always at 9

  61. I have forgotten my Mpesa Till number pin.. What should I do?

  62. I can not get loan from KCB mpesa yet i paid the loan in good time,why?

  63. I paid my kcb mobile loan long ago, but I am blacklisted not to access loan from other lenders why?

  64. I paid my kcb mobile loan long ago, but I am blacklisted not to access loan from other lenders why?

  65. I paid my kcb mobile loan long ago, but I am blacklisted not to access loan from other lenders why?

  66. I cannot get a loan from M shwari why?

  67. Paid my loan long time ago for mshwari can it be restored

  68. I cannot be called when roaming,I can't call or sms and i have credit,kindly assist. Am in Dubai

  69. At this time, people are facing a lot of difficulties due to the covid 19. Like me,I have paid my Mswari a bit late how are you going to help me about my Limit to be restored???

  70. I Want my roaming service to be activated. I am in Washington DC

    1. The above comment is two days old. I have not received a response. This is ridiculous surely!

    2. The above comment is two days old. I have not received a response. This is ridiculous surely!

    3. The above comment is two days old. I have not received a response. This is ridiculous surely!

    4. The above comment is two days old. I have not received a response. This is ridiculous surely!

  71. Hello, i need to know whether you have suspended my account. I tried to do transaction and did not go through.

  72. Cogratulation Safaricom for your services.we enjoy very much keep in touch.I would like to have the new smart phone which i will pay in small amount.from laikipia nanyuki juakali

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  • Let’s go beyond
  • Safaricom@20
22 Oct 2020
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