E-waste, which refers to any refuse created by discarded electronic devices and components, is now t [...]
Ideally, a Customer Experience Executive should deal with a call within three minutes.
They have [...]
It is very rare for two of the 108,000 calls that reach the Safaricom call centres daily to be taken [...]
Every day, Safaricom’s call centre staff receive an average 108,000 calls. 36,000 customers seek t [...]
On his recent visit to Kenya, Vodafone Chief Executive Officer Nick Read toured the M-PESA Foundatio [...]
She’s a saleswoman, a painter, a marketer and a chicken farmer, all in one. Meet Sylvia Nyamai, or [...]